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Customer Service Advisor

Liquid Friday Offices

Basic starting salary from £17,000 pro rata

Hours 40 hours per week (Mon to Fri)

Our Mission

We are a unique business that has the sole purpose of delivering world-class and cost-effective support services for the UK’s rapidly growing contingent workforce.

We always deliver exceptional customer care at the very heart of everything we do. We do this by encouraging our team to always deliver on innovative & entrepreneurial ideas, whilst creating a culture of continual professional development that always celebrates success.

The Role

The Contractor Care Advisor is responsible for the Liquid Life Time of the customer, ensuring the very best service and encouraging customer trust and retention. Compliance and exceptional customer care will be at the heart of everything you do.

Responsibilities:

  • Registration of new customers
  • Maintaining customer satisfaction
  • Answering customer queries
  • Delivery of Key Milestone Comms
  • Employee Retention
  • New Agency/ Business Partner onboarding
  • Support Compliance Activities
  • Ensuring the very best possible conversion of leads to active customers

Education/ Experience Requirements:

  • GCSE English & Maths (A-C)
  • Experience in a Customer Service Role for at least 2 Years
  • Experience of working in a high-speed office environment
  • Experience of working in a contact centre environment, i.e. High volume calls
  • Experience of Financial Services and/or Compliance (Desired)

What do we offer

  • Stunning Head Office Environment
  • Ample Free Parking
  • Paid Training
  • Team Bonus, rewarding success for both the individual and the Team
  • Real career progression
  • Liquid Perks an industry-leading employee benefits package
  • Pension
  • Regular Social Events
  • Minimum of 23 Days Holiday (Pro Rata)
  • Closed Bank Holidays
  • Overtime Availability

Vacancy Application

Find out how much you could save outsourcing your back-office process by trying out our Savings calculator.
To find out more about our business outsourcing services, call us free on 0800 3166 030 or start a chat now.
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